Keep the visit useful for the people using the property
At a home, explain if the repair affects the only bathroom or a shared kitchen. For a small business, say which facilities are affected and whether the work must be planned around opening hours. These details help frame the visit without promising that every repair can be completed outside normal use.
Send the precise address, floor or unit number and a contact for access. If permission from a landlord or building manager is needed, arrange that before work is booked. Mention whether the fault also affects another room or adjoining property.